Refund policy

Returns & Refunds

We want you to love what you ordered. If something is not right, here is how we handle it.

30-day returns

You can return most items within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging. To start a return, email support@norrande.com with your order number. We reply within one business day with return instructions and the return address. Please do not send items back before receiving instructions.

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. Original shipping costs are non-refundable. A 15% restocking fee is deducted from refunds for change-of-mind returns; this fee does not apply to items that arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or not as described, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund, in most cases without asking you to ship anything back.

Non-returnable items

Final-sale items, gift cards, and items that have been installed or used cannot be returned.

Refund timing

Once a return is received and inspected, or a no-return refund is approved, we issue the refund to your original payment method within 5 business days. Your bank may take a further 5 to 10 business days to post it.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase. After that the order may already be in processing with our warehouse and is handled as a return under the terms above.

Contact

Norrande is operated by Sparc Nordic AS (org. no. 938 398 518), Holstveita 2, 7012 Trondheim, Norway. Email support@norrande.com. Phone +47 415 80 880.